Privacy Policy

This Privacy Policy describes how Pizza Inn ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzainn-eat.rest, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information in a transparent, responsible, and lawful manner consistent with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, creating an account, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

1. About This Privacy Policy

Pizza Inn operates as a food service business in the United States. This Privacy Policy applies to all personal information we collect through our website (pizzainn-eat.rest), mobile interfaces, email communications, telephone interactions, in-store visits, and any other means by which you interact with us.

This Privacy Policy is governed by applicable United States federal law, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including misrepresentation of privacy practices. Where applicable, we also comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants enhanced rights to California residents regarding their personal information. Additional state-specific privacy rights may apply depending on your state of residence.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

2. Information We Collect

We collect various categories of personal information to provide and improve our food services, process your orders, communicate with you, and ensure a safe and enjoyable experience. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Billing address
• Date of birth (for age verification purposes)
• Username and password (for account holders)
• Profile picture (if voluntarily provided)

2.2 Order and Transaction Information

When you place an order through our website or in-store, we collect:

• Items ordered (menu selections, customizations, quantities)
• Order history and frequency
• Payment information (credit card number, expiration date, CVV — processed securely through our payment processor)
• Order delivery or pickup preferences
• Special instructions or dietary preferences you provide
• Transaction dates, times, and amounts
• Loyalty program points and redemptions

2.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Referring URL or website
• Pages viewed and time spent on each page
• Links clicked
• Date and time of your visit
• Search terms used on our website
• Geographic location data (city/region level)

2.4 Device Information

We may collect information about the devices you use to access our website or services, including:

• Hardware model
• Unique device identifiers (such as IDFA or Android Advertising ID)
• Mobile network information
• Time zone settings
• Language preferences
• Screen resolution and display settings

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For more details, please see Section 8 (Cookie Usage) of this Privacy Policy.

2.6 Communications Data

When you communicate with us, we collect:

• Content of emails, messages, or chat conversations sent to us
• Customer service inquiry records
• Feedback, reviews, and survey responses
• Records of telephone conversations (where permitted by law)
• Social media interactions and messages

2.7 Information From Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you choose to connect your account or log in via social media)
• Third-party food delivery platforms or aggregators
• Payment processors and financial institutions
• Analytics providers
• Marketing and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes, consistent with applicable law and our legitimate business interests:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for delivery or pickup
• Processing payments and issuing receipts or invoices
• Confirming your orders and providing order status updates
• Communicating with you about your order, including any issues or delays
• Managing your account, preferences, and loyalty program membership
• Facilitating delivery logistics and coordinating with delivery partners

3.2 Customer Support and Communications

• Responding to your inquiries, complaints, or feedback
• Providing customer service and technical support
• Sending transactional notifications such as order confirmations, receipts, and delivery updates
• Notifying you about changes to our menu, policies, or services

3.3 Analytics and Service Improvement

• Analyzing usage patterns, order trends, and customer preferences to improve our menu and services
• Conducting research and analysis to understand customer needs and satisfaction levels
• Monitoring website performance, identifying errors, and optimizing user experience
• Developing new menu items, promotions, or services based on aggregate data
• Generating internal reports for business planning and decision-making

3.4 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, or SMS messages about special offers, new menu items, and discounts (with your consent where required by law)
• Personalizing your experience on our website by showing you relevant menu items, recommendations, and promotions
• Running targeted advertising campaigns on social media and other digital platforms
• Conducting loyalty and rewards program communications
• Inviting you to participate in surveys, contests, or promotional events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, replying "STOP" to any SMS message, or contacting us directly at [email protected]. Note that even if you opt out of marketing communications, you will still receive transactional communications related to your orders and account.

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or government agencies
• Enforcing our Terms of Service and other policies
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, or other illegal activities
• Protecting the rights, property, or safety of Pizza Inn, our customers, employees, or the public

3.6 Business Operations

• Managing day-to-day business operations, staffing, and resource allocation
• Conducting internal audits and quality assurance
• Evaluating and improving our website, app, and digital ordering systems
• Facilitating corporate transactions such as mergers, acquisitions, or restructuring

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we do share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers and Vendors

We engage trusted third-party companies and individuals to perform services on our behalf, such as:

• Payment processors: To securely process credit card and other payment transactions
• Delivery partners: To fulfill delivery orders and provide real-time tracking
• Website hosting and cloud services: To host and maintain our website and data infrastructure
• Email and SMS service providers: To send transactional and marketing communications
• Analytics providers: To help us understand website usage patterns (e.g., Google Analytics)
• Customer support platforms: To manage customer service inquiries and ticketing
• Marketing and advertising platforms: To run targeted campaigns and measure ad performance

These service providers are authorized to use your information only as necessary to provide services to us and are contractually bound to protect your information in accordance with applicable law.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Pizza Inn
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users, employees, or the public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to participate in a joint promotion, connect your account to a third-party platform, or share reviews publicly.

4.5 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for industry research, analytics, marketing, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Payment card data is encrypted using industry-standard PCI-DSS compliant methods.
• Access Controls: We limit access to your personal information to employees and service providers who need it to perform their job functions, and we enforce strict role-based access controls.
• Password Security: Account passwords are stored in hashed format using strong cryptographic algorithms. We encourage you to use a unique, strong password for your account.
• Secure Data Storage: Personal information is stored on secure servers with firewalls, intrusion detection systems, and regular security patching.
• Regular Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential security risks.
• Employee Training: Our employees receive regular training on data privacy and security best practices.
• Incident Response: We maintain an incident response plan to quickly address and mitigate any data breaches or security incidents.

5.2 Limitations of Security

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. You are also responsible for keeping your account credentials confidential and for any activity that occurs under your account. If you suspect unauthorized use of your account, please contact us immediately at [email protected].

5.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state breach notification laws, which vary by state. Most states require notification within a specified timeframe (often 30–60 days) after discovery of the breach. We will provide notice via email or prominent posting on our website as appropriate.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights as required by law.

6.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as when we need to retain information to comply with legal obligations, complete transactions, or prevent fraud).
• Right to Opt Out of Marketing: You can opt out of receiving promotional communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we collect, use, disclose, and sell, as well as the specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under CCPA/CPRA. We do not sell personal information for monetary consideration; however, certain data sharing with advertising partners may constitute "sharing" under CPRA. You may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as financial information or precise geolocation data) to what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of quality because you exercised your rights.
• Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authority.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: pizzainn-eat.rest

We will respond to your request within 45 days as required by CCPA. If we need additional time, we will notify you and may extend the response period by an additional 45 days where reasonably necessary, for a total response time of up to 90 days.

We may need to verify your identity before processing your request to protect your security. Verification may include confirming your name, email address, account information, or other identifying details.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of information and the purpose for which it was collected:

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely store your information and isolate it from further processing until deletion is possible.

8. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your experience, analyze website traffic, and deliver relevant content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as shopping cart functionality, account login, and order processing. You cannot opt out of these cookies without affecting website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. This information is used to improve website performance (e.g., Google Analytics).
• Functional Cookies: These cookies allow our website to remember your preferences (such as language, location, and saved addresses) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

You can control and manage cookies in several ways:

• Through our cookie consent banner when you first visit our website
• Through your browser settings, where you can accept or reject cookies
• Through third-party opt-out tools such as the Network Advertising Initiative (NAI) opt-out or the Digital Advertising Alliance (DAA) opt-out

Please note that disabling certain cookies may affect the functionality and features of our website. For more detailed information about our cookie practices, please refer to our separate Cookie Policy available on our website at pizzainn-eat.rest.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 (or under 16 where applicable under state law), in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and you believe your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records. We do not intentionally market our services to minors, and our website is not designed or directed toward children.

Individuals between the ages of 13 and 17 may only use our services with the explicit consent and supervision of a parent or legal guardian. By using our services, you represent and warrant that you are at least 18 years of age, or that you are at least 13 years of age and have obtained parental or guardian consent.

10. International Data Transfers

Pizza Inn is a United States-based business, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

The United States does not have a single comprehensive federal privacy law equivalent to the European Union's General Data Protection Regulation (GDPR); however, we comply with all applicable U.S. federal and state privacy laws, including the FTC Act and CCPA/CPRA where applicable. If you are located outside the United States and are concerned about the transfer of your data, please be aware that by using our services, you consent to the transfer and processing of your data in the United States.

If we transfer personal information to third-party service providers located outside the United States, we will ensure appropriate safeguards are in place, such as contractual protections, to ensure your information is handled in a manner consistent with this Privacy Policy and applicable law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. For example, we may link to food delivery aggregator platforms, social media pages, or payment processor portals. This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you access through links on our website. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. Clicking on third-party links is done at your own risk.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. However, you can manage your tracking preferences through cookie settings as described in Section 8 of this Privacy Policy.

California residents should also be aware that under California law, if you are a California resident, we may be required to disclose how we respond to DNT signals or similar mechanisms. As noted, we currently do not change our data collection practices in response to DNT signals; however, we provide you with other means to control your privacy preferences.

13. California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request a list of the categories of personal information we disclosed to third parties for their direct marketing purposes during the preceding calendar year, as well as the names and addresses of those third parties.

To make such a request, please contact us at [email protected] with "Shine the Light Request" in the subject line. We will respond within 30 days of receiving your request. Please note that we are only required to respond to one such request per year per customer.

14. How to File a Complaint

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can investigate and address your concerns.

14.1 Contact Us First

Please reach out to us with your complaint or concern:

• Email: [email protected]
• Website: pizzainn-eat.rest

We will acknowledge your complaint within 10 business days and endeavor to resolve it within 30 days.

14.2 Filing a Complaint With Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authorities:

The Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing privacy and consumer protection laws in the United States, including the FTC Act. The FTC has the authority to investigate unfair or deceptive practices, including violations of stated privacy policies.

15. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below. We are committed to addressing your concerns promptly and transparently.

When contacting us about a privacy matter, please include your name, email address, the nature of your inquiry, and any relevant details that will help us address your request efficiently. We will make every effort to respond to all legitimate privacy inquiries within 45 days of receipt, as required under applicable law.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at pizzainn-eat.rest
• Update the "Last Updated" date at the top of this page
• Notify you via email (if we have your email address) or through a prominent notice on our website for significant changes

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, please stop using our services and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.